Spa Policies

Cancellation Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a cancellation fee will apply.

  • “NO SHOWS” will be charged 100% of the reserved service amount.

  • Appointments made within the 24-hour period and need to cancel; the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

Confirmation Call

As a Spa receptionist, we will call and confirm your service appointments from the beginning of the day or the day before prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Covid-19 Policies

General COVID-19 Policies and Procedures:

Patcha Spa locations are open for all spa services, including massage, body conditioners and scrubs. Below is some information regarding our policies, procedures, and extreme sanitation measures we are taking to help keep everyone safe.

Sterilization.
Patcha Spa always strives to keep a clean, sterile and sanitary environment for our guests and team members. We follow and exceed all strict sanitary policies and procedures as required by the Texas Department of Licensing and Regulation for massage therapy and esthetic services. All tools, utensils, magnifying lamps, hot stones, and other such supplies are all sterilized prior to each use. All linens are washed with soap, bleach, and agitation, and dried completely and thoroughly on high heat, which acts to sterilize the linens prior to each use. During this time, we are taking extra special care to sanitize door handles, pens, clip boards, restrooms, fixtures, massage tables, headrests, and all other touch points consistently throughout the day with sanitary wipes. And of course, employee hands are washed and sterilized consistently and thoroughly before every touch or interaction. 

Spa Employee Health.
Patcha Spa  employees who test positive for COVID-19, or who develop symptoms including fever, cough, shortness of breath, sinus issues or other related symptoms, will be required to stay at home until healthy or cleared by a doctor. 

Customer Health.
For the safety of our teams and our other guests, any guests who have any symptoms of fever, cough, shortness of breath, sinus issues or other related symptoms should not enter Patcha Spa until doctor clearance is provided. We reserve the right to refuse appointments to any guests with a fever, cough, or other symptoms. Thank you for your cooperation on these matters. 

Notice.

3.5% convenience fees for in store payment with Debit or Credit Card. No Convenience Fee for Cash or Online Appointments.